Terms and Conditions

Shipping and Returns

Care

Each piece is handcrafted by myself in my studio. Due to the unique, production process, some slight variation in the glaze and measurements is to be expected from the display photos.

All products are crafted using locally sourced, high-quality stoneware clay and are all food-safe unless specifically specified.

Despite being dishwasher safe, handwashing is advised to help preserve glazes and prevent any unnecessary damages.

Privacy Policy

Emma Baldwin Ceramics respects your right to privacy, and is committed to protecting and safeguarding your personal data.

As part of this commitment, I have written this privacy policy to meet the high standards of the European data protection law, known as the General Data Protection Regulation (GDPR). My policy, outlined below, explains your rights under this law, effective as of 1 November 2025. By continuing to use my site, you agree to these terms.

I only collect data that is necessary to enable me to process an order you are placing. The website stores your name, billing address, delivery address, telephone number (if provided) and email address in accordance with these. This data is stored electronically in the ecommerce database and is always password protected. My newsletter is sent, by email, to users of my website who have signed up to receive it, either via the sign-up form, or by ticking the opt-in box when placing an order. I will never use your email address without your express permission or sell or share your email address with any third party.

You may unsubscribe from the newsletter at any time by following the unsubscribe link in the newsletter.

I may update this Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Analytics

This website collects personal data to power site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Visitor Data

When you buy something on this website, the website collects personal information from you to fulfill the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase

Email address

Name

Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor Stripe will also collect payment information from you. You can read their privacy policy at https://stripe.com/gb/privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Contact

If you have any questions or suggestions about this Privacy Policy, do not hesitate to contact me.